Mass Data Update

Mass Data Update

Challenge

Due to the large number of hotels managed by this hotel brand, any enterprise wide change that affects hotel data, requires a huge effort. Mass updates for hotel guarantee/ cancellation policies, room rates, or display orders would require 100s of temporary employees for a significant amount of time to manually modify the data in the central reservation system.

Solution

eTac Consulting Robots ingest the mass amounts of data provided by the hotel company and feed it directly into the central reservation system, automating 100% of the back-end processes, massively reducing headcount, but even more crucially, reducing turn times and making the business more responsive. The department tasked with the mass updates provided them at a lower cost and in a shorter time period thanks to eTac Consulting (dba BPS) Virtual Robots.

Results (Guarantee Cancel Policies Updates for Special Rate Plans)

• Using 250 robots, in 9 days, processed Guarantee/Cancel Policy changes for 5141 hotels for an average of 72 special rate plans with an average of 5 policy date ranges
• This is the equivalent of 27 8-hour shifts for 250 people.
• In addition, there would need to be approximately 20 managers and 4 directors for those 250 people.
• The level of accuracy with people is lower than the level of accuracy with robots.

Results (Base Room Rate Updates)

• Using 250 robots, in 32 days, processed Base Room Rates for 4329 hotels with an average of 15 room types and 10 rate seasons per hotel
• This is the equivalent of 96 8-hours shifts for 250 people.
• In addition, there would need to be approximately 20 managers and 4 directors for those 250 people.
• The level of accuracy with people is lower than the level of accuracy with robots.